By Renzie Jan P. Baguio, ADAS III, SDO Nueva Ecija

Professionalism goes beyond the ability to do the task given to you. Some people may
focus mainly on the professional outward appearance, such as how you dress and put

yourself together while working, some may be focused on the way one behaves with co-
workers and superiors and to some, professionalism may be attributed to the quality of

service or work being delivered. All of these attributes of professionalism are equally
important to know and understand. It is valued no matter what type of job you have. Quality
of work and professionalism are interrelated such that, each affects how the organization can
be perceived. Professionalism in the organization allows building of trustworthy relationships
not only between co-workers, superiors and stakeholders as well building the organization’s
credibility in the industry it belongs as a whole.
When members of the organization exhibit professional traits, stakeholders often trust
more and become more open because they know that they will receive the respect and
courtesy they are looking for. Building and maintaining professional relationships is the key
aspect to building organizational network also. Showing simple gestures of professionalism
like dressing appropriately and behaving in a manner that is kind, considerate and respectful,
one is more likely to receive the same respect in return.

Professionalism in the workplace is very important for the workers’ morale and well-
being. It should not be taken lightly when someone in the workplace seems to be disrupting

the professional environment. In the given situation, the people who were doing unacceptable
behavior may seem not to understand the repercussions of their actions, that is why it is very
important for a workplace to set in regulations regarding this matter. Exhibiting
professionalism ensures good quality of work, and in order to fully understand the importance
of professionalism one should be mindful of the attributes and traits to needed to become
professional such as:
1. Neat appearance – Professionalism is also about paying attention to small details
like being neat in appearance, following the organization’s dress code or proper
uniform. Coming to work looking sharp and organized gives the impression that you
are seriously taking the intended rules. Simple act of ironing of clothes, polishing
shoes, proper hygiene and even wearing ID can reflect professionalism.
2. Proper demeanor – One’s demeanor at work should express the right amount of
confidence, but not too much that will be associated with attitude. You are responsible

for how you act, react and engage with others around you. Remaining polite and well-
spoken whether speaking with co-workers, superiors and clients especially in tense

situation is essential in promoting good communication and professionalism. You

should be sure to provide the same respect that you wish others to give you. A rude
attitude and demeanor will only create a divide between you and those you engage
with and it could ultimately jeopardize your job.
3. Reliability – As a professional, you are expected to get work done on time, respond
to requests and questions promptly and follow through with the promises made in
timely manner. Setting of benchmarks can also demonstrate reliability. It can also be
regarded with showing accountability by holding yourself accountable for your
thoughts, words and actions particularly those that are relevant to the job done. Take
responsibility for your actions, own your mistakes, work to resolve it and fix it as soon
as possible.
4. Competency – In order to be more professional, it is suggested to continue one’s
education, attend seminars and attain relevant professional designations and tasks
to develop decision making and leadership, as the saying goes “great power comes
great responsibility”. Members of the organization should remain teachable, should
not stop learning and continue improving competencies at work. Professionals do not
usually make excuses, but rather figure out ways to solve problems rather than
ignoring them.
5. Honor your commitments – Do what you say you’re going to do. A professional is
seen as someone who is dependable, if you’ve agreed to a task or project and it’s
proving to be much more difficult than you expected, try and problem-solve rather
than giving up or ignoring it.
6. Develop emotional intelligence – There will be times that you may not get along with
some of your co-workers and that’s okay, this doesn’t mean you need to treat them
any differently than other co-workers you might get along with. Be respectful and try
not to let your emotions control how you make decisions and treat people. Pay more
attention to how you are feeling in certain situations and find ways to keep yourself
in control rather than saying or doing something you may regret later.
Working in an environment where professionalism and quality of service are significant,
any member of the organization can have the chance to become better and be assets of the
organization.